Whole Mussels

1. Our products are perishable food products, all sales are final and cannot be returned or exchanged. 
2. Please inspect your order as soon as it arrives to make sure you are satisfied with the product.
3. If your order is delivered damaged or contaminated please contact us immediately at (02)85240006 or reply to our order confirmation email and we will resolve the problem for you. 
4. If your order is returned to us and marked undeliverable due to an incorrect shipping address given or not accepted without product inspection we cannot offer a refund. Unfortunately perishable food products cannot be resold and must be discarded after they are returned to us.
5. Orders cannot be cancelled, changed or refunded once they have been shipped.

1. Items in an order cannot be exchanged once they have been shipped. 
2. Orders cannot be canceled or exchanged once they have been shipped.
3. We only exchange and replace items if they are damaged or contaminated. In such a case please contact us immediately at (02)85240006, customerservice@pacificbay.com.ph or reply to our order confirmation email and we will resolve the problem for you. 

REFUNDS & EXCHANGES

1. If a product is damaged or contaminated we will require a photo of the item in dispute, if its deemed unfit we will exchange the goods at no extra cost.