Our products are perishable food products, all sales are final and cannot be returned or exchanged.
Please inspect your order as soon as it arrives to make sure you are satisfied with the product.
If your order is delivered damaged or contaminated please contact us immediately at (02)85240006 or reply to our order confirmation email and we will resolve the problem for you.
If your order is returned to us and marked undeliverable due to an incorrect shipping address given or not accepted without product inspection we cannot offer a refund. Unfortunately perishable food products cannot be resold and must be discarded after they are returned to us.
Orders cannot be cancelled, changed or refunded once they have been shipped.
EXCHANGES
Items in an order cannot be exchanged once they have been shipped.
Orders cannot be canceled or exchanged once they have been shipped.
We only exchange and replace items if they are damaged or contaminated. In such a case please contact us immediately at (02)85240006, customerservice@pacificbay.com.ph or reply to our order confirmation email and we will resolve the problem for you.
REFUNDS & EXCHANGES
If a product is damaged or contaminated we will require a photo of the item in dispute, if its deemed unfit we will exchange the goods at no extra cost.
Everything's great, as always. Although I wish the frozen veggies selection will be as much as before -- I really liked the carrots, squash, and broccoli's you had before.
M
M.S.
Good Service
Great Customer Care ! Suggesting Delivery should be up to 5 PM only
M
M.S.
Very WELL PACKED
The Strawberries are all in very Good Condition , All WHOLE so can be eaten AS IS , Blending it into CREAMY SMOOTHIES will certainly make it YUMMIER . 👍👍👍
J
J.S.
delish
I made a strawberry shortcake with it. Defrosting didn't do it harm since they were picked fresh. A must buy!
G
G.W.
Products of Quality
The strawberries were plump and you can see that it was freshly picked prior to freezing. Great for smoothies and for our daily dose of required fruit intake and antioxidants. Great and safe choice during these times when the situation requires everyone to be doubly cautious of what they buy, most especially, food products like fruits.
Everything's great, as always. Although I wish the frozen veggies selection will be as much as before -- I really liked the carrots, squash, and broccoli's you had before.
M
M.S.
Good Service
Great Customer Care ! Suggesting Delivery should be up to 5 PM only
M
M.S.
Very WELL PACKED
The Strawberries are all in very Good Condition , All WHOLE so can be eaten AS IS , Blending it into CREAMY SMOOTHIES will certainly make it YUMMIER . 👍👍👍
J
J.S.
delish
I made a strawberry shortcake with it. Defrosting didn't do it harm since they were picked fresh. A must buy!
G
G.W.
Products of Quality
The strawberries were plump and you can see that it was freshly picked prior to freezing. Great for smoothies and for our daily dose of required fruit intake and antioxidants. Great and safe choice during these times when the situation requires everyone to be doubly cautious of what they buy, most especially, food products like fruits.
