Our products are perishable food products, all sales are final and cannot be returned or exchanged.
Please inspect your order as soon as it arrives to make sure you are satisfied with the product.
If your order is delivered damaged or contaminated please contact us immediately at (02)85240006 or reply to our order confirmation email and we will resolve the problem for you.
If your order is returned to us and marked undeliverable due to an incorrect shipping address given or not accepted without product inspection we cannot offer a refund. Unfortunately perishable food products cannot be resold and must be discarded after they are returned to us.
Orders cannot be cancelled, changed or refunded once they have been shipped.
EXCHANGES
Items in an order cannot be exchanged once they have been shipped.
Orders cannot be canceled or exchanged once they have been shipped.
We only exchange and replace items if they are damaged or contaminated. In such a case please contact us immediately at (02)85240006, customerservice@pacificbay.com.ph or reply to our order confirmation email and we will resolve the problem for you.
REFUNDS & EXCHANGES
If a product is damaged or contaminated we will require a photo of the item in dispute, if its deemed unfit we will exchange the goods at no extra cost.
Great product, easy to prepare. The meat is tender and flavorful. Like dining at Chili's, but staying safe in self-quarantine with the family. Will definitely purchase product again. Thanks Pacific Bay!
M
M.G.
Chili's Salpicao
Good packaging with instructions. Beef is tender. But it does not taste salpicao at all. We cooked it the day after we got it. It's a bit sour, more like adobo. My family said my salpicao is much better.
R
R.P.
FANTASTIC!
I wish I bought more. This is my favorite dish at Chili's and am glad that the quality's still there. I just miss the buttered veggies and mashed potatoes of course.
C
C.C.
100% Worth The Money!
Very easy to prepare, so tender and juicy! The family loves this! Will order more!
Great product, easy to prepare. The meat is tender and flavorful. Like dining at Chili's, but staying safe in self-quarantine with the family. Will definitely purchase product again. Thanks Pacific Bay!
M
M.G.
Chili's Salpicao
Good packaging with instructions. Beef is tender. But it does not taste salpicao at all. We cooked it the day after we got it. It's a bit sour, more like adobo. My family said my salpicao is much better.
R
R.P.
FANTASTIC!
I wish I bought more. This is my favorite dish at Chili's and am glad that the quality's still there. I just miss the buttered veggies and mashed potatoes of course.
C
C.C.
100% Worth The Money!
Very easy to prepare, so tender and juicy! The family loves this! Will order more!