Our products are perishable food products, all sales are final and cannot be returned or exchanged.
Please inspect your order as soon as it arrives to make sure you are satisfied with the product.
If your order is delivered damaged or contaminated please contact us immediately at (02)85240006 or reply to our order confirmation email and we will resolve the problem for you.
If your order is returned to us and marked undeliverable due to an incorrect shipping address given or not accepted without product inspection we cannot offer a refund. Unfortunately perishable food products cannot be resold and must be discarded after they are returned to us.
Orders cannot be cancelled, changed or refunded once they have been shipped.
EXCHANGES
Items in an order cannot be exchanged once they have been shipped.
Orders cannot be canceled or exchanged once they have been shipped.
We only exchange and replace items if they are damaged or contaminated. In such a case please contact us immediately at (02)85240006, customerservice@pacificbay.com.ph or reply to our order confirmation email and we will resolve the problem for you.
REFUNDS & EXCHANGES
If a product is damaged or contaminated we will require a photo of the item in dispute, if its deemed unfit we will exchange the goods at no extra cost.
The chicken has a nice crispy crust when I cooked it in my air fryer. The cheese they put inside the chicken cutlet tasted quite good as well. I would have to the say the issue was that there is a tendency for the cheese to leak out during the cooking process.
v
v.
One of our kids fav
easy to cook , taste good, use it to make homemade chicken burger
E
E.B.
The best from the rest
My purchase was processed very smoothly. I was given an update through email about the status of my order. The delivery service was very efficient and punctual. I am very satisfied with how they do the packaging. It was secured and well-packed. My family enjoyed the cheese and chive top tori burger. Two thimbs up for its texture, taste, and appearance. Good job to Pacific Bay. Looking forward to future purchases.
G
G.Y.
Our fave!
Food were well-packed and arrived sooner than I expected. For the cheese and chive top tori burger, it's one of our faves, love the cheese (the others being the salmon head, dory fish fillet and mussels!)! Will order again!
M
M.L.E.
Everybody's favorite! Always included in my order list.
The chicken has a nice crispy crust when I cooked it in my air fryer. The cheese they put inside the chicken cutlet tasted quite good as well. I would have to the say the issue was that there is a tendency for the cheese to leak out during the cooking process.
v
v.
One of our kids fav
easy to cook , taste good, use it to make homemade chicken burger
E
E.B.
The best from the rest
My purchase was processed very smoothly. I was given an update through email about the status of my order. The delivery service was very efficient and punctual. I am very satisfied with how they do the packaging. It was secured and well-packed. My family enjoyed the cheese and chive top tori burger. Two thimbs up for its texture, taste, and appearance. Good job to Pacific Bay. Looking forward to future purchases.
G
G.Y.
Our fave!
Food were well-packed and arrived sooner than I expected. For the cheese and chive top tori burger, it's one of our faves, love the cheese (the others being the salmon head, dory fish fillet and mussels!)! Will order again!
M
M.L.E.
Everybody's favorite! Always included in my order list.
